供電客戶服務實用英語口語

前言
parti business enquiry業(yè)務咨(查)詢
unit 1 time differemiated electricity pricing分時電價
unit 2 policy on electricity tariff電價政策
unit 3 about electricity fee(1)電費查詢(1)
unit 4 about electricity fee(2)電費查詢(2)
unit 5 electricity saving consultation節(jié)電咨詢
unit 6 electricity bill電費單據
unit 7 asking about a power failure(1)
停電查詢(1)
unit 8 asking about a power failure(2)
停電查詢(2)
unit 9 power cutting due to a breakdown故障停電
part 11 business expansion業(yè)務擴充
unit 1 applying for using electricity用電申請
unit 2 applying for new installation for residents(1)
居民新裝(1)
unit 3 applying for new installation for residents(2)
居民新裝(2)
unit 4 new installation for power set(ring)
動力新裝
unit 5 handling capacity increase procedures for low-
voltage users(1)
辦理低壓用戶增容手續(xù)(1)
unit 6 handling capacity increase procedures for low-
voltage users(2)
辦理低壓用戶增容手續(xù)(2)
unit 7 enquiring about business progress業(yè)務進展
part iii changing power consumption business
變更用電
unit 1 suspension暫停
unit 2 handling the business of one-household-
one-meter分戶
unit 3 moving a meter case移表
unit 4 canceling an account(1)銷戶(1)
unit 5 canceling an account(2)銷戶(2)
unit 6 transferring account to a different name(1)
過戶(1)
unit 7 transferring account to 8 different name(2)
過戶(2)
unit 8 transferring account to a different name(3)
過戶(3)
part iv report for fixing報修
unit 1 report for checking(1)停電報修(1)
unit 2 report for checking(2)停電報修(2)
unit 3 removing breakdowns排除故障
unit 4 request for checking meter請求校表
part v complaint and report投訴舉報
unit 1 report against stealing electricity竊電舉報
unit 2 making a complaint against power failure
停電投訴
unit 3 making a complaint against fee collecting
電費投訴
part vi courtesy call客戶回訪
unit 1 courtesy call(1)客戶回訪(1)
unit 2 courtesy call(2)客戶回訪(2)
partⅦmiscellaneous services其他服務
unit 1 handling procedures of getting avt invoice
辦理增值稅發(fā)票
unit 2 change account變更用電賬號
unit 3 power cutting due to arrearage欠費停電